1.1. These General Terms and Conditions govern the rights and obligations of the Contracting Parties arising from a remote contract between the company AR Group s.r.o., company address: Ostriežová 129/3, 010 01 Žilina (Slovak Republic), CRN (IČO): 46522379, TIN (DIČ): 2023457645 a company registered with the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 56078/L (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods, as well as the delivery of custom-made goods on the Seller's Web site titled www.arlistore.com (hereinafter referred to as the „E-shop“).
1.2. The General Terms and Conditions are an integral part of the Contract of Sale. If the Seller and the Buyer conclude a written Contract of Sale in which they agree on the terms which are different from the General Terms and Conditions, the provisions of the Contract of Sale shall refer to the General Terms and Conditions.
1.4. These General Terms and Conditions shall also govern the rights and obligations of the Contracting Parties when goods are borrowed via the E-shop.
2.1. An electronic order for the purpose of delivering the goods shall mean:
2.1.1. An electronic form containing information about the Buyer, a list of ordered goods from the offer of the E-shop www.arlistore.com including the dimmensions of the goods, colors, wattage or accessories, the total price of such goods and the delivery cost, the payment method and the delivery method processed by the electronic commerce system.
2.2. The validity of an electronic order is conditioned by the provision of all required information in the registration form by the Buyer, including their phone contact.
2.3. The Contract of sale is concluded at the moment of acceptance of the contract by notification of the receipt of the order by the Seller's electronic system.
3.1. When ordering goods, a price published as the price of the goods shall apply to the goods. Selling prices in the E-shop shall be displayed in Euro. The delivery cost of goods or cost of custom-made production are not included in the price of goods; they will be added to the price of goods, according to the General Terms and Conditions.
3.2. Special offers and any other discounts shall apply for the period during which the special offer stands, and subject to the conditions specified for each special offer or discount separately. Various special offers and discounts can not be combined unless stated otherwise.
3.3. In case of delivery of goods or services abroad, the Seller is not responsible for the customs duties, fees and taxes incurred due to the transport of goods from the Slovak Republic. These costs shall be covered solely by the Buyer.
4.1. Cashless bank transfer to the bank account of the Seller – after receiving a request for payment and receipt of the necessary data by e-mail sent by the Seller, the Buyer shall transfer the total amount for the ordered goods (purchase price) to the account kept by the bank Slovenská sporiteľňa, IBAN: SK31 0900 0000 0050 2589 0030 for payments in Euro, and the invoice number, or pro forma invoice number for the delivery of custom-made goods indicate the variable symbol, and the first name and surname of the Buyer shall be entered in the note for the payment. The Order will be processed after the total amount of the purchase price has been credited to the Seller's account within the delivery periods referred to in Art. 5 of these General Terms and Conditions. In case of termination of the contract, the payment shall be refunded to the buyer’s account in full amount.
4.2. Payment via STRIPE payment gateway (prompt payment, credit card payment, Apple pay, Google pay).
4.3. Payment via Paypal.
5.1. Delivery of ordered goods is processed in the shortest possible time depending on the availability of the goods and the Seller's operational possibilities. The Seller shall send all goods indicated as available in stock within 72 hours of the order confirmation, or, if paid in advance by bank transfer, the goods will be shipped within 72 hours of receiving the total amount of the purchase price in the Seller's account. Upon the delivery of goods ordered per order, as well as the goods out of stock at the time of order confirmation, the goods will be sent within 6 weeks of order confirmation and crediting the total amount of the purchase price to the Seller's account. In justified cases, the Seller is entitled to prolong the delivery period of goods even repeatedly.
5.2. In case of an order of custom-made goods, these orders are processed within 6 weeks of the order confirmation, crediting the total amount of the purchase price to the Seller's account. And this delivery time begins to run until all previous conditions have been met. In justified cases, the Seller is entitled to prolong the delivery period of goods, even repeatedly.
5.3. If the order contains numerous items and some of them are not in stock, the Seller shall inform the Buyer of this, offering the possibility of partial deliveries and advising of delivery costs.
5.4. Goods are delivered through third parties (suppliers) to the address provided by the Buyer in the order form, and the Buyer is obliged to accept the delivery at this address.
5.5. The invoice is delivered electronically to the Buyer's E-mail address provided in the order form. The invoice also serves as a warranty card.
5.6. Goods can be accepted in person at the Seller's shop floor by mutual agreement.
5.7. Goods are delivered to the Slovak Republic, the Czech Republic or another country by mutual agreement.
5.8. The proprietary right to the goods shall be transferred to the Buyer by the acceptance of the goods.
5.9. When accepting delivery of goods, the Buyer is encouraged to check:
If the buyer receives goods they did not order, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods have been delivered that are showing signs of damage or visible defects, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods are found to be damaged, the Buyer is obliged to summarise the extent and nature of the damage on record, the correctness of which will be confirmed by the Courier. Based on this written record delivered to the Seller, the Seller may subsequently offer the removal of the defect, a discount on the goods or, in the case of defects that can not be removed, the delivery of new goods to the Buyer.
6.1. The Seller has the right to withdraw from the Contract of Sale in the following cases:
a. if the Contract of Sale cannot be executed due to reasons caused by the Buyer and the Buyer fails to provide the Seller with the necessary assistance upon written request (incorrect contact details, the Buyer’s lack of communication with the Seller, etc.)
b. if the Buyer has not accepted the order within five working days from the day on which the Buyer was required to accept it,
c. in case of damage to the goods upon dispatch of the order, while the seller cannot fulfil the order due to the current unavailability of such goods in stock,
d. if the goods, at the time of the order, are out of stock, are no longer produced or delivered or the price has changed significantly with the Supplier of the goods and for these reasons the Seller is not able to deliver the goods to the Buyer or to deliver it at a price indicated in the E-shop,
e. in the event that the Buyer has not previously accepted the goods or otherwise violated these General Terms and Conditions or is the Seller's debtor.
f. in case of the supply of custom-made goods, if the Buyer fails to provide the Seller with the necessary assistance.
6.2. In the event that the Buyer has paid to the Buyer the purchase price or part thereof at the time of termination of the Contract of Sale due to withdrawal from the contract by the Seller, the Seller shall return the already paid purchase price or part thereof within 14 days after the expiration of the Contract of Sale by transferring it to the Buyer's bank account unless the Contracting Parties agree to refund the purchase price otherwise.
6.3. 14 day cooling-off period (right to cancel and return your order within 14 days, for any reason and without a justification): Buyer, who is a consumer (who is a resident in the European Union), complies with the provisions of § 7 (1) of Act No. 102/2014 Coll. on the protection of consumers in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the Seller, as amended (hereinafter referred to as "Act No. 102/2014 Coll.), is entitled to withdraw from the Contract of Sale within 14 calendar days from taking over the goods, without giving any reason. If the Buyer makes use of the right to withdraw from the contract, without giving any reason, the Buyer shall bear the cost of returning the goods (postage), even if the goods can not be returned by post concerning the nature of the goods. This provision does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.
6.4. The Buyer may withdraw from the Contract of Sale in accordance with clause 6.3 of these General Terms and Conditions before the start of the withdrawal period. The withdrawal period shall remain effective if the notice of withdrawal has been sent to the Seller, at the latest on the last day of the withdrawal period.
6.5. In compliance with the provisions of § 7 Article (6) letter c) of Act No. 102/2014 Coll., the Buyer, who is a consumer, is not entitled to withdraw from a Contract of Sale the subject of which is the sale of goods manufactured to the specific requirements of the consumer, custom-made goods or goods specifically intended for a single consumer.
6.6. The Buyer may exercise the right to withdraw from the Contract of Sale in relation to the Buyer in paper form or send this withdrawal by E-mail to the address of the Seller specified in Seller's contact data. Proof of purchase (the invoice) shall be attached to the withdrawal from the contract. The withdrawal from the contract must include the number and date of the order or the list of the ordered goods, the date on which the goods were delivered, the Buyer's name and surname, permanent address and the manner in which the received payments are to be refunded, including the bank account number in the form of IBAN in the case of a cashless refund.
If the Buyer wishes to withdraw from the contract in writing, the Buyer may use the following template to withdraw from the Contract:
AR group, s.r.o.
010 01 Žilina (Slovak Republic)
Re: Withdrawal from the Contract of Sale
I hereby give notice that I withdraw from the Contract of Sale of the following goods:
write the name of goods or order number and invoice number based on which the goods have been delivered to you
Date of ordering the goods: write the date of order,
Date of receipt of the goods: write the date when the goods were delivered to you,
Reason for withdrawal: The Buyer is not obliged to indicate the reason for withdrawal
I ask to return the funds to my account number as follows: please enter your account number in the form of IBAN, bank contact: name of bank / in cash by postal order to the address: please state your name, surname and address
In write the place and date
state your first name and surname, address (including street and number, postcode and village/city) and your signature
Send to: AR group, s.r.o., Ostriežová 129/3, 010 01 Žilina
6.7. The Buyer is obliged to send the goods back to the Seller to the following address: AR group, s.r.o., Ostriežová 129/3, 010 01 Žilina (Slovak Republic), within 14 days from the day of withdrawal, or hand the goods over to the Seller in person at the Seller's shop floor by mutual agreement. The Buyer shall bear the cost of returning the goods (postage). The time limit referred to in the first sentence shall be deemed to be maintained if the goods have been handed over to transport or directly to the Seller at the latest on the last day of the time limit. Since the Seller is not responsible for the possible loss of the goods during transport, we recommend that you send the goods by the insured, recorded delivery or by a chosen Courier company. The Seller shall not accept the goods sent cash on delivery.
6.8. The Seller is obliged to refund all payments received upon or in connection with the Contract of Sale to the Buyer, including the delivery cost of goods within 14 days from the date of delivery of the goods. The payment shall be made in the same way as the Buyer used for payment to the Seller unless the Contracting Parties agree to refund the purchase price otherwise, without charging any additional fees.
6.9. The right of the Buyer to withdraw from the contract expires if the Buyer has not exercised it within the withdrawal period and in the manner set out in the preceding paragraphs of these General Terms and Conditions.
6.10. We recommend to the Buyer, when returning the goods, to send the insured package by a Courier.
6.11. The Buyer acknowledges that when gifts are provided with the goods, the donation agreement between the Seller and the Buyer is concluded with a termination clause, ie. if the Buyer's right of withdrawal is exercised, the donation contract shall cease to have effect and the Buyer shall be obliged to return, together with the goods which were the subject of the contract, the gifts provided. If these gifts are not returned, their values will be considered as unjust enrichment to the Buyer. If it is not possible to return subjects of unjust enrichment, the Seller has the right to a monetary compensation equal to the usual price of gifts.
6.12. Remittance of any discount coupons to the Buyer is a unilateral legal act of the Seller. If the Buyer withdraws from the Contract in respect of goods for which the discount coupon has been used in whole or in part, the Buyer is not entitled to ask for compensation for the coupon in cash nor in any other way. The Buyer is always entitled only to reimbursement of the paid purchase price and delivery costs.
6.13. The withdrawal conditions set out in this Article of the Terms and Conditions shall not apply to a non-consumer Buyer or a Buyer with residential address in outside of the European Union.
6.14. The Buyer is not entitled to ask for exchange of the goods, unless the parties agree otherwise.
7.1. The Seller shall be liable for defects of the goods on delivery and for defects which occur on the goods during the warranty period. The Seller shall not be responsible for defects which were caused by wear and tear of the goods associated with using.
7.2. When the Buyer is a consumer, the warranty period shall be 24 months for new goods. The warranty period shall run from the date of receipt of the goods by the Buyer or authorized representative.
7.3. Complaints handling procedure subjects to warranty terms in force. The Buyer confirms by sending an order to the Seller that he/she has been fully informed of the conditions and the method of claiming the goods, which includes the information where a complaint can be lodged, in accordance with the provisions of § 18 (1) Act No. 250/2007 Coll. on Consumer Protection amending the Act No. 372/1990 Coll. on misdemeanors, as amended (hereinafter referred to as "Consumer Protection Act") and Act No. 102/2014 Coll.
7.4. The warranty terms and conditions shall apply to goods purchased by the Buyer from the Seller via the e-shop www.arlistore.com
7.5. The Buyer has the right to set up a claim to warranty only for the goods with defects purchased from the Seller.
7.6. The Buyer is obliged to complain about defects of the goods to the Seller, without unreasonable delay; otherwise, this right of the Buyer expires. The day of claim submission is considered to be the day of delivery of the written claim to the seller, whereupon the buyer is obliged to hand over the claimed goods to the Seller. Postage shall be paid by the Buyer when sending the returned goods.
7.7. The Buyer is recommended to examine the goods upon receipt.
7.8. If the goods have defects, the Buyer has the right to make a complaint by describing in a written complaint the nature of the defect and the proposed method of handling the claim. If the goods do not have the agreed properties, and the defect can be repaired, the Buyer has the right to for the goods to be repaired free of charge, on time and accurately. The Seller is obliged to remove the defect without delay. Instead of removing the defect, the Buyer may also require replacement of the goods or, if the defect concerns only a part of the goods, the replacement of the part if this does not incur disproportionate costs concerning the price of the goods or the severity of the defect. Instead of removing the defect, the Seller may always replace defective goods with new goods, provided that this does not cause severe difficulties for the Buyer.
7.9. The Seller shall issue a receipt of the received claim in an appropriate form chosen by the Seller, e.g. as an e-mail message or in written form.
7.10. The right of the Buyer to claim to Seller shall expire under the following conditions:
7.11. The Seller is obliged to resolve the complaint and terminate complaints procedure by handing over the repaired goods, replacement of goods, refunding the purchase price of the goods, sending a written notice with request for receipt of performance, providing a reasonable discount on the price of the goods or an explained rejection of the claim.
7.12. The resolution of the claim shall only apply to defects listed in the description of defects when the complaint is lodged.
7.13. With respect to a removable defect, the claim shall be settled in such a way that the Seller will provide for the removal of the defect. The Seller may replace a defective item with an indefectible item instead of removing the defect.
7.14. As for a defect that cannot be removed and which disable the goods from being correctly used, the Buyer has the right to exchange the item or to withdraw from the Contract (unless the Buyer is a resident of non-EU country) or is entitled to a reasonable discount on the price of the goods.
7.15. The Seller reserves the right to replace defective goods for other similar goods with comparable parameters. In case of replacement, the warranty period runs from the date of the receipt of the new goods.
7.16. The Seller is obliged to resolve the claim and issue a written document about the settlement to the Buyer who is a consumer (even by e-mail) within 30 days of the date of the claim.
7.17. Under the Consumer Protection Act, the 30-day period shall not apply to resolve the claim if the Buyer is not a consumer. In such case, the period for settlement is not set by the law. However, the Seller undertakes to resolve the claim within 60 days.
7.18.The warranty period shall be extended for the period during which the Buyer is not able to use the goods due to the warranty repair of the goods.
8.1. E-shop visitor can register in the e-shop and become a registered user.
8.2. Registration in the e-shop is possible by filling in the registration data and expressing the voluntary consent to registration, giving the registered user the opportunity to manage their orders online, the possibility of making future purchases without having to re-enter contact information, the ability to track purchase history and take advantage of the seller's loyalty program, ie services provided by the Seller free of charge. A registered user bears only the price for the use of means of long-distance communication, which he will use when accessing the e-shop and during registration.
8.3. Possible complications during registration in e-shop or errors associated with a user account shall be reported the Seller. The Seller does not guarantee that the system, thus the user account will be available non-stop, mainly for reasons of necessary updates and necessary repairs of software and hardware equipment.
8.4. The user account of the registered user is protected by the login name, or e-mail address and password. The registered user is responsible for securing this login data against loss and misuse.
8.5. A registered user can cancel his / her user account in the e-shop at any time and without any restrictions.
8.6. The Seller may cancel the user account if the registered user has not used this account for more than 1 year or if the registered user violates his/her obligations arising from these Conditions.
8.7. If the registered user submits in the e-shop any comment or rating on the products of the Seller, eventually a photo or other copyrighted work, the registered user granted the seller free, exclusive, territorial and time-unlimited license to publish such work for further modification and commercial use by the seller. The registered user is obliged to refrain from submitting such actions in the e-shop that would violate generally binding legal regulations, in particular those which would, without consent, interfere with the personal or copyright rights of 3. persons which would offend the public with content or incite violence, which content is vulgar or otherwise manifestly inappropriate.
General information on processing and protection of personal data:
The Seller also points out that at the conclusion of the contract, the identification and contact data entered by the Buyer in its order are processed in order to fulfil the rights and obligations arising from this contract, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data, the conclusion and performance of the contract would not be possible.
Personal data for the purposes of the contract shall be processed for the duration of the statutory obligations of the seller arising from generally binding legal regulations, particularly the Civil Code, the Consumer Protection Act in the sale of goods or provision of services by the distance contract or contracts concluded away from business premises of the seller, Act on Archives and Registries, Act on Accounting and Act on VAT, i.e. for at least 10 years. Personal data for the purpose of registration in the e-shop will be processed for the duration of the buyer's interest in using the user account and services associated with registration in the e-shop. The processing of the Buyer's personal data may be entrusted to the provider of the e-shop to ensure the proper functioning of the e-shop and to CRM system administrator of the seller (e.g. independent programmers), accounting service provider when accounting the tax documents of the seller. There will be no automated decision-making or profiling based on the processing of the Buyer's personal data, and the Seller does not intend to provide personal data to a third country, international organization or third parties, except for an intermediary. In particular, the Buyer has the right to request from the Seller access to his/her personal data, their correction or erasure, or the restriction of processing, the right to withdraw his/her consent to the processing of personal data in connection with registration in the e-shop, the right to file a complaint with the Office for Personal Data Protection. The possibility of purchasing goods in the e-shop and the possibility of registering in the e-shop are not primarily intended for buyers under 16 years of age.
9.1. The Seller reserves the right to change these General terms and conditions. The obligation to notify the change in writing in these General Terms and Conditions shall be fulfilled by placing it on the www.arlistore.com
9.2. The Buyer declares that he/she has familiarized himself/herself with these General Terms and Conditions and agrees with them before filling in the order.
9.3. Any disputes arising out of, or in connection with, the Contract will be dealt with by the Contracting Parties primarily by agreement. If the agreement is not possible, the courts of the Slovak Republic are competent to resolve disputes.
9.4 The Consumer has the right to contact the Seller to request corrective action if not satisfied with the way the seller has settled his complaint or if he/she considers that the Seller has violated his rights. If the Seller responds negatively to the Consumer's request or fails to reply to it within 30 days of the date of dispatch, the Consumer shall have the right to make an application for an alternative dispute resolution (ADR). Only disputes arising from the contract between the Seller and the Consumer, and disputes related to this contract, except for disputes under the provisions of Art. § 1 par. 4 of Act no. 391/2015 Coll., and disputes where the value does not exceed € 20. An application to initiate an ADR is submitted to an ADR entity, which is the Slovak Trade Inspection, under Art. Section 3 of the cited Act, using a special platform, or a form, designated for this purpose. This form is attached to Annex no. 1 of the cited Act. Other ADR entities are listed at
An ADR entity may require the consumer to pay a fee for starting an ADR, up to a maximum of EUR 5 with VAT. Where several ADR entities are competent, the consumer shall have the right to choose which of them to propose. In addition to ADR, the consumer has the right to apply to the competent local court of general jurisdiction. The ARS platform is available at
9.5. The Seller is not bound by any codes of conduct in relation to the Consumer.
9.6. The relations not regulated by these General Terms and Conditions are subject to the valid legal regulations of the Slovak Republic, in particular, the relevant provisions of the Civil Code, the Commercial Code, Act no. 250/2007 Coll. on consumer protection and the amendment of Act of the Slovak National Council no. 372/1990 Coll. on misdemeanours, as amended, Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or services under a distance or off-premises contract, as amended.
9.7 Unless otherwise stated in a written agreement between the Seller and the Buyer, or by law, these Terms and Conditions shall apply to all relations between the Seller and the Buyer. The Contracting Parties shall conclude the Contract in accordance with the provisions of Art. 6 paragraph 2 of Regulation No. 593/2008 / EC agreed that the issues not regulated by these Terms and Conditions are governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the “Applicable Law”). If the Buyer is a Consumer and some of its rights and obligations under these Terms and Conditions and Applicable Law are governed by the law of the country in which it has its domicile differently governed by the law, the more favourable legislation to the Buyer shall be used.
9.8. These General Terms and Conditions become effective in relation to the Buyer by the conclusion of the Contract of Sale.
In Žilina 10. 11. 2020